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The My Reports page resembles a print spooler, showing which reports have been queued to be generated, and which are ready for display.
When the status indicates that the report is Ready, you may click on the report name found to open the generated report.
For convenience and easy retrieval, generated reports will stay in the My Reports screen for a period of seven days. If the report that you have generated is no longer listed, you may run the report again with the same parameters. Statistical data for your contact center is kept for a period of five years.
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After clicking on a report name, a new page will open and display the report. You will also have the option to download the report for your personal storage in a variety of formats.
Please see screenshot below.
Use the gray navigation bar to move between pages or adjust the zoom level.
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