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The agent would then click the link and follow the steps to acknowledge the evaluation. They will then be prompted to sign in to their account. The log in information is the same as they would use to sign in to the CCA. Once they have signed in they will be presented with the screen with the My Evaluations tab that displays the evaluation that was done for them. They will be able to see the questions they were evaluated on and the score they received. There is also the Recording feature which includes a streamable version of the call that is being evaluated. To listen to the call the agent would click on the 
button which will open a new window with a media player to stream the call. The person evaluating the interaction is able to make annotations at certain points of the call, if they wish. If the agent clicks on these annotations it will take them to that exact point in the call, allowing them to hear exactly what point they are being evaluated on. Note: Agents are not able to make annotations.
When they are finished looking over the evaluation they would click the Acknowledge button located at the top of the page.
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