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- If you select to Open the .csv file, the file opens in Microsoft Excel. Each georouting rule for the selected queue appears on its own line and the rule information is organized into three columns (from left to right):
Key = the NPA & NXX combination for your rulesearch criteria key for that call - i..e phone number, zip code, account status etc
Action: 1= transfer to queue, 2=Transfer to DID
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