Managing Manage Queue Groups allows you to set up groups of Queues that can later be applied to Bulletins, Metrics Dashboard, Working Hours Schedule, and some Reports where there are queues as a parameter. Groups are for selection purposes only, to enable the selection of multiple queues as parameters or assignments or activation. When groups are selected, the group is not the entity that gets selected or deselected, but rather it is the members of that group at the time of selection or deselection that are selected or deselected. For example, if a bulletin is applied to a group of queues, the group selects all queues in that group. If the group is modified, the deselection only removes queues in that group at the time of deselection.
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