Page Comparison

When you search for voice recordings, the date and time displayed in the search results will be according to the user's time zone. However, when you download the recording, the file name will show the date and time according to the account's time zone. If you are on a different time zone, there WILL BE a mismatch between the time shown on the Admin Portal and the downloaded file name. Refer to example below.

• Account time zone: Eastern Standard Time (UTC-05:00).

  User time zone: Pacific Standard Time (UTC-08:00).

  When searching for voice recordings, you would see the Call Date from the Voice Recordings page in PST:
  
  
  
  

• When you click Listen to download the recorded file, the file name would show EST:
  20220202_130355_IN_16472771101_Jessica Smith_df7711d7-4924-4529-b76e-826453a6a4c6