Page Comparison

Allows you to log agents out of the CCA:

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Use the Current Agent Status panel in the Monitoring page to remotely log out an agent.

To remotely log out an agent

1. Access the Monitoring page as explained in Monitoring.
2. Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
3. Click to select the checkbox to the left of any agents agent you want to log out.Click , and then click Log Agent Out.
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4. A confirmation window Confirmation dialog box appears.
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