Default storage of recordings with Contact Center lasts 180 days, but you 30 days; going above the 30 days may result in additional charges (contact your sales representative for more details). You can provide your own cloud storage and have the retention periods period adjusted to any time interval without the need to increase the recording retention period subscription. the time interval that better suits your needs.
Once you have completed the setup, follow up with your sales team to adjust the retention period to the interval you want in the backend. We can set this period to unlimited, if needed.
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If we do not adjust the retention period on the backend, the recording will be purged once the number of retention days is reached. |
This capability is currently compatible with Amazon S3 and Microsoft Azure Blob storage "Hot" services in any region globally where those services are available.
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Contact your Service provider to adjust the retention period. Failure to do so will result in the recording being purged at the times specified in the Admin page. |
To access Cloud Storage Settings, navigate to Integrations > Cloud Storage Settings.
Under Storage Provider, choose your cloud provider (Amazon or Azure), and provide the required information, as described in the sections that follow.
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