The General Settings tab allow you to define the behavioral items for a particular bulletin, these . These are actions that occur after the bulletin plays.
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- Perform no additional action – After the bulletin plays, the caller can continue through the regular call flow (they can remain on the line to speak to an agent).
- Force caller to leave a voicemail – After the bulletin plays, the caller is sent to a voicemail box and given the option to leave a message.
- Terminate the call – After the bulletin plays, the call is terminated.
- Transfer call to: - – After the bulletin plays, the call is transferred somewhere other than voicemail. Enter a number where you wish the call to be transferred.
Note: Always click Update, located in the upper top right corner , to save your changes. If Update is not clicked, any new changes made will not be saved.
Bulletins can be activated by selecting either the IVRs tab or the Queues tab.