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changes.mady.by.user Jela Banovic

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changes.mady.by.user Hannah Greaves

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Agent activity is measured as follows:

  • x axis (Available, On Break) − Indicates the agent activity.y axis axis (0.5, 1.0, 1.5) − Indicates the duration, in hours, the agent remains for the specified activity.
  • y axis (Available, On Break) − Indicates the agent activity.