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- Uncheck the Accept SMS even if queue is closed or unattended checkbox.
- Uncheck Auto reply for closed queue message and leave the accompanying text box empty.
- Uncheck Auto reply for unattended queue message and leave the accompanying text boxy empty.
- Click OK.
- The Edit SMS dialog box closes.
- Any SMS messages sent to closed or unattended queues are logged into the Interaction History, but are not be brought into a queue, nor will the client receive an auto reply message indicating the queue is closed or unattended or that the message did not enter the queue.
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