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Granting External Users with limited access to the Client Admin Portal allows you to provide them with access to recordings and transcripts between call center agents and their customers.When adding External Users to the Client Admin, you can create an entire team of just external users or you can add an individual external user to an existing team.
To set up external users, navigate to Configuration > Agents in the Client Admin Portal.
Adding External Users to an Existing Team
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Note: To create a team of external users, see Team Configuration.For further information, see Add External Users