...
- Agent Name - Shows you the name of the agent who is being evaluated.
- Type - The type of interaction that is being evaluated.
- Date - The date and start time of the interaction.
- Duration - The time that the call lasted, in seconds.
...
As you proceed through the evaluation, the program auto-saves your selections and will reload the page and take you back to the top each time so as to not lose any of your progress.
...
From here you may navigate to the Evaluations (MAKE A LIVE LINK) tab to check the status of the evaluation and see when the agent has acknowledged the evaluation.