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Once you have finished with the evaluation click on the Complete button. This will auto-generate the date and time that the evaluation was completed. If you are satisfied with the evaluation and ready to let the agent know how they did, click on the Notify Agent button that is now available.

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Note: Remember that once you have notified the agent of the evaluation it can not be edited or deleted. Be sure that you are 100% satisfied with the evaluation before notifying the agent.

There will now be a date and time in the Agent Notification Date field. From here you may navigate to the Evaluations (MAKE A LIVE LINK) tab to check the status of the evaluation and see when the agent has acknowledged the evaluation.