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To add an authorized extension to the list:

1. Click Add Extension.
   
   
    
2. The Add Extension dialog box opens. Enter
   • For numbers that exist within the US and Canada, enter a 10-digit phone number in the Extension field (no need to include +1)
   • For numbers that exist outside the US and Canada, enter +[country code][10-digit phone number], where [country code] is the digit that represents that country's code, and [10-digit phone number] is the telephone number. For example, to dial a number in England, say 7911-123456, you'd enter +44 followed by the 10-digit phone number, or +447911123456).
     
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3. Enter a description for the extension in the Description field (optional).
4. Check the appropriate checkbox depending on what the extension will be used for.
   • For Agent Use – Check to enable Agents to use this extension when signing into the CCA.
   • For Live Monitoring – Check to enable users to use this extension when live monitoring a call.
     

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• Authorized Extensions
• Edit Authorized Extensions
• Delete Authorized Extensions
• Monitoring an Agent Live Monitoring