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As supervisor, you can choose to log in an agent as a Telagent. (For more information, see Log Telagent Logging On Telagents.)
As supervisor, you can choose to switch an active agent to Telagent. (For more information, see Switch Switching an Agent to Telagent.)
As supervisor, you can choose to schedule agents to perform duties as Telagents. (For more information, see Schedule Scheduling Telagents.)
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Important: Agents have no express way of knowing that they have been signed on as Telagents. Best practices is to inform agents as part of their regular schedule, or notify them when the switch is done due to unforeseen circumstances, such as an internet outage. |
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