The Script Manager allows companies to create modular, highly structured, linkable text scripts for Contact Center agents. Scripts consist of various “steps” that can be laid out in many ways. Some scripts might be linear, while others use link functions to allow the agent to “jump” from one section of the script to another. It’s even possible to connect the agent to a different script entirely, based on the path the customer conversation takes.
For more details, contact your Service Provider for details.