The first way to search for Dial Around Calls is to perform an Outbound Calls search.
- Navigate to the Recordings > Voice screen.
- From the Call Type drop down menu select Outgoing Calls.
- In the Processed between fields, select the date range the recording was processed.
- Complete any other required fields.
- Click Search (refer to the Admin Guide – Recording Guide for detailed information regarding the Recordings screen).
6. Dial Around calls in your search results can be distinguished by no Classification information. Since Dial Around calls are not made through the Call Center Application, no Classification information is captured
