Dialing Out from the Web CCA

To place an outbound call:

1. Click Dial Out, located on the top row – the Dial Out window will open; your Agent Status will read Busy – Dialing Out.
   
   
   
   
2. Select the ID you wish to display from the Caller ID dropdown menu. 
3. Enter the phone number you wish to dial in the field labeled Destination. Alternatively, you may select a number from the Recent Destinations list, located below the Destination field. Click OK. 
4. The system will first call you at the extension that you signed in with, only once you answer your phone will your destination be dialed.
   
   Note: If you have multiple caller IDs to choose from, the next time you dial out the CCA will automatically use the last ID selected. Please verify you've selected the correct Caller ID option.