Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

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This is the list of conditions you must meet:

  1. You must have a valid account in MessageBird with an associated business phone number and WhatsApp channel.
    FMI: For more information, see Setting up a MessageBird Account & WhatsApp channel.

  2. If you are subscribed to UNIVERGE BLUE® ENGAGE Complete, the WhatsApp feature is automatically enabled on your account.

  3. If you are subscribed to UNIVERGE BLUE® ENGAGE Advanced, you can purchase the SMS & Messaging Add-on to enable this feature on your account.
    TIP: Contact your Service Provider for information on how to purchase and activate this feature.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)