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Publishing an Interactive Chat Response (ICR)

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Created by Jela Banovic (Deactivated) on Jul 10, 2018

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To publish your ICR:

Click Publish, located in the top, right corner of the page.
A Publish Confirmation dialog box appears.
Click OK.

Your ICR is now live and will be presented to customers upon chat initiation.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)