Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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Edit Rules-Based Routing Rules

Owned by Larry Brown (Unlicensed)
Last updated: Dec 12, 2022 by Karla Melendez
1 min read

To edit the Rules-Based Routing rules:

  1. Click Edit, located to the right of the rule you wish to edit.



2. The Edit Rules-Based Routing Record dialog box opens.


3. Edit one or more of the fields. Click OK. Any changes made to the rule are saved.


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)