Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


NOW AVAILABLE FOR DOWNLOAD - Desktop Call center Agent (CCA) Version 14.1.3

The Desktop Call Center Agent (CCA) version 12.9 is now available for download and installation. Visit the Client Software page in your Administrator Portal to download.

What’s new in this version:

Enhancements:

  • Enhanced logic to re-establish server connection (faster).

 

Bug Fixes:

  • Issue that caused text to appear as busy - on email has been fixed. The text now reads busy-on email.

  • There was an issue where the logo appeared blurry within the Sign in view when stretching was applied. This issue has been fixed.

 

For a list of enhancements, new features, and bug fixes in all versions of the CCA, see Desktop Call Center Agent (.netCCA) Release Notes.

 


Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)