Every time your agent status changes, the status time will reset to zero. This counter can be used to track time spent on different statuses and projects.
Your agent status is used to manage when you receive a call in queue. When you are not available to take a call or if you need to step away from your phone, be sure to select the appropriate option from the drop down menu.
Every time your agent status changes, the status time will reset to zero. This counter can be used to track time spent on different statuses and projects.
