To create a new agent using the Add Agent button:

1. First choose a team the agent will belong to.
2. Highlight the team name or any agent within the team.
3. Click Add Agent.
   
   
   
   
4. A highlighted entry named New Agent is added to the team. The initial settings for this agent are determined by the team's default settings.
   
   Note: When an agent is highlighted the following tabs will be displayed on the right: General Information, Security, Change Password, Individual Skills, and WFM. See Agents General Information Tab for more information.