The Telagent feature allows a user to receive queued calls without signing into the CCA.
Only a supervisor can perform this action. |
To log a user in as a Telagent
- Access the Monitoring page as explained in Monitoring.
- Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
- Click to select the checkbox to the left of any agent you want to log out, and then click Log Telagent In.
- The Log Telagent In dialog box appears. Do the following:
- Choose a Username from the list.
- Enter the corresponding Phone Number.
- Click OK.