You can schedule holidays dates and times in the Contact Center Admin portal using the Working Hours page. These are the days on which your Contact Center will be closed or have shortened hours. Holidays are added here to determine when a caller is sent to the call flow implemented for holidays. The fields for adding Holidays to both Queues and IVRs are identical.
Some tips for setting holiday dates and times:
To listen or to re-record your existing holiday message, look up the prompt number and use the dial-in recording studio. The holiday system check takes precedence over other system checks; bulletins and after-hours messages will not play during a specified holiday.
To access the Holiday page: