Introducing, In order to accommodate international countries that use phone numbers with more than 10 digits (for example, 13 digits), all phone numbers for ANI fields will be capped at 16 digits.

When

• Aug 31: USA West, Canada

• Sept 1: USA East, Rogers

Highlights

• All Contact Center pages with boxes to enter phone numbers for ANI will be capped at 16 digits.

• Any such boxes that currently have no cap will be updated to be capped at 16 digits.

How do I get this feature?

• The new feature will be automatically available for use.

• No intervention is required from a Service Provider.