Introducing, A new layout of the default permissions in Contact Center Admin Portal that will help provide better control around, and appropriate access to, security.

When

• Sept 28: USA West, Canada

• Sept 29: USA East, Rogers

Highlights

• Permissions will be assigned based on roles, by default.

• Some permissions will still be available as an add-on to the role, while some items will be read-only.

• Some actions will be hidden based on the role.

How do I get this feature?

• The new feature will be automatically available for use.

• No intervention is required from a Service Provider.