Introducing, A redesigned Evaluator that will feature AI call transcription, analysis-driven display, playback sync, and improved UI.

When

• Aug 3: USA West, Canada

• Aug 11: USA East

Highlights

New Evaluator features:

• Sentiment analysis: Voice transcriptions will be analyzed and a sentiment score of Positive, Negative, Neutral, Mixed, or Empty will be assigned.

• Enhanced playback with transcriptions: Playbacks have a redesigned interface that displays a transcription of the audio, which you follow along as you listen to the audio.

• Improved annotations: You will be able to make and assign better annotations to your playback. Annotations will appear on the same page as the playback and its transcription. This way, when you make annotations, you will be able to see annotation pins on the playback and rewind to the corresponding timestamp.

UI changes:

• Introduction of a new modern design of the evaluations list table and questionnaire

• Annotations, playback, and transcriptions will all appear on the same page as the questionnaire, for one easy view at all the related information

• Transparent collaboration mode with the capability of commenting under each question separately

• The evaluation workflow will change with the introduction of new evaluation statuses. Collaboration acknowledgment statuses will split off

• The external evaluations tab will not exist as a separate tab anymore. External evaluations will be displayed in one tab along with regular evaluations

• Evaluations based on templates in calibration will be highlighted in order to differentiate them from regular evaluations

How do I get this feature?

• The new feature will be automatically available to users who already have access to Evaluator.

• If you do not have Evaluator active, contact your Service Provider for information on how to purchase it and activate it.