A password must be assigned to an agent before they are able to sign into the CCA or Admin Portal. There MAY be password rules applied to your account. Please contact your Administrator or your Service Provider for details

To assign a new password to an agent, enter the new password in both the New Password and Confirm Password fields and click Change Password. Be sure to keep a record of the password so you can share it with the agent.

Checking the Force password change next time the user signs in checkbox will force that user to modify the password upon their first sign-in after the password change has been performed in this section of the Administration Portal.