To remove a profile picture from an Agent’s account:

1. Navigate to Configure > General > Agents.  Choose a Team if needed.
   
   
   
   
2. Now select an Agent.
   
   
   
   
   
3. Click on the General Information tab.  From the Identification section, mouse over the avatar/profile pic, and click Clear.
   
   
   
   
   
4. A Delete confirmation dialog box appears. Click OK.
   
   
   
   
   
5. The profile picture is removed from the Agent’s account.
   
   
   
   
6. Click Update to save your changes.