The following information is displayed on the user interface:
- Username & extension (user@6475552323) – Displays the agent's username and 10-digit telephone extension.
- Agent Status button (
) – Indicates an Agent's status and determines the availability of the Agent (e.g. Available, Busy, On Break, etc.). - Status Timer (00:00:14) – Length of session (hh:mm:ss).
- Queue List & Monitor – Lists all available queues along with the queue type, number of calls waiting in the queue, the current wait time, number of agents answering calls in the queue, and number of agents available to receive calls in the queue.
- Phone book button (
) – Click to view a complete list of contact names and telephone numbers along with a complete list of all Agents who are currently logged into the Web CCA. - Dial Out button (
) – Click to make a call. - Chat button (
) – Click to initiate a chat. Upon clicking, a list of Agents currently logged in to the Web CCA will be listed. You can initiate a chat session with any of the listed Agents. - Menu button (
) – Click to display the following menu options:- Stats – Select to view a list of current call session statistics.
- Sign Out – Select to sign out of the Web CCA.