Managing IVR Groups allows you to set up groups of IVRs that can later be applied to Bulletins, Metrics Dashboard, and Working Hours Schedules. Groups are for selection purposes only, to enable the selection of multiple IVRs as parameters or assignments or activation. When groups are selected, the group is not the entity that gets selected or deselected, but rather it is the members of that group at the time of selection or deselection that are selected or deselected. For example, if a bulletin is applied to a group of IVRs, the group selects all IVRs in that group. If the group is modified, the deselection only removes IVRs in that group at the time of deselection.
To create groups of IVRs:
Once your IVR Group is created you can start applying it anywhere where IVRs are assigned as parameters.
To delete groups of IVRs: