To search for voice recordings
Complete the following information that is common for all Call Types:
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Now you can Listen, Read, See recordings, Evaluate a recording, or download the recordings.
When you search for voice recordings, the date and time displayed in the search results will be according to the user's time zone. However, when you download the recording, the file name will show the date and time according to the account's time zone. If you are on a different time zone, there WILL BE a mismatch between the time shown on the Admin Portal and the downloaded file name. Refer to example below.
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