Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
The Callback feature provides callers who are waiting in queue, the chance to enter a phone number and be called back instead of remaining on hold. The feature can be configured so that priority sequence (place in line) is not lost.
To implement the Callback feature into a queue please consult with your Service Provider.
