Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
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To set selected Agents to Not Available Status:

  1. Place a checkmark to the left of any Agents you wish to set to Not Available.
  2. Click Not Available.


     The Agent(s) will show in Not Available status upon the next automatic refresh of the Monitoring page


Notes:

  • do not click your browser refresh function after clicking the "Not Available " button. the Monitoring page will refresh automatically. Only allowed status transitions will be executed. If an Agent is in a status that does not support transition to Not Available, the Agent will remain in the status he/she was in)
  • Feature compatible with desktop CCA version 11.6 only. Attempts to make status changes with this feature to Agents using earlier versions of the desktop CCA will not take effect
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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)