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Queues

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Created by Karla Melendez, last modified on Nov 02, 2022

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Only system administrators have the ability to create queues. This includes Chat, Email, and Voice (outbound) queues.

To access the New Queue feature

Log on to Contact Center Admin Portal as a system administrator
Navigate to Configure > Additional Options (sysadmin) > Queue / IVR. The Queue/IVR page appears. New Queue is a button at the top of the Queues tab

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)