Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)


Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 4 Next »

To create a new mailbox

  1. Access the Mailboxes page as explained in Mailboxes

  2. Click New Mailbox. The page changes to let you configure a new mailbox. Enter the following information.

    1. Name: The name used to identify the mailbox

    2. Mailbox Type: Choose POP3 or IMAP

    3. Host: The host URL. For example, pop.3.gmail.com

    4. Port: 110 by default. Your mail provider can issue a different port

    5. Account: The email address you’re creating. For example, JDoe@gmail.com

    6. Password: The password required to access the mailbox

    7. SSL Enabled: Choose No to disable SSL or Yes to enable it.
      SSL encrypts all data exchanged between the client's mail client and your mail server with a digital security certificate to protect your password and messages. Your email provider determines whether encryption is required.

    8. Status: The mailbox status. Choose Active if the mailbox is currently in use or Not Active is the mailbox is not in use

    9. Comments: A brief description of the purpose of the mailbox, or other relevant information

    10. Oauth Enabled: Appears if you choose IMAP as your Mailbox Type. Choose Yes if your mailbox has open authentication enabled or No if it doesn’t

    11. Oauth Provider: Appears if you choose Yes for Oauth Enabled. Select the protocol enabling your open authentication: Unknown, Gmail, or Office365.

  3. Click OK when done

  • No labels