Add Call

The Add Call feature will allow you to create a conference call from a call that is already in progress. This feature can be used repeatedly to keep adding members to your conference call.

Note: Up to eight participants can be added to a call.

To add a member or party to a call that is already in progress:

1. Click Add Call, located on the middle bar.
   
   
   
   
2. The Add Call window opens.
3. Enter the phone number in theDestination Number field. Alternatively, you may use the drop-down menu on the right to select a number that has been previously entered.
   
   
   
   
4. When you are ready click OK and your primary caller will be put on hold with music. You will hear your destination number ringing and a Confirmation window will open.
5. Only click Yes once you've spoken with the new party. After clicking Yes all parties will be connected.
   
   
   
   
6. An Information window notifies you when a successful connection is established.
   
   
   
   
7. If you do not reach your party or you wish to cancel adding a call, click No on the Confirmation window to resume your current connection on hold.
   
   
   
   
8. An Information window will notify you that the call was not added.
   
   
   
   
9. Once your 3-way conference has been established, your status, located in theCurrent Agent Status section of the Admin Portal Monitor page will read "On Call – Direct Call Transfer – 3-way conference".