To read an Email, click the link located to the left of the record. This will download the file to your hard drive. The email can only be opened by the user to whom it is assigned. Click Assignment History to view to whom the email is assigned.
Toe read a Chat Log, click on the date/time link to the left of a chat record. This will download the file to your hard drive. Chat logs are saved as TXT files. TXT files can be opened by most common word processors.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
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