The Individual Skills tab is only visible by administrators or for those agents who have been authorized to modify individual skills from the My Profile page. System administrators must grant permission to a call administrator or call manager first, who can then grant permissions to other users. For example, team leads can only modify agents they control.
Any role above an agent has the ability to grant these permissions (e.g. supervisor or admin). Permissions are granted from the Security tab of the Agents page (see Admin Portal – Agents User Guide Agents Security Tab for more information).
