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Note: A Contact Center Account can only have either Standard Working Hours OR Working Hours - Hours by Schedules enabled. If Standard Working Hours is enabled for your account (default Account creation Setting before Nov 2016) they will continue to work as normal, however if but wish to enable Working Hours by Schedules has been enabled after your account is live, then the standard working hours are replaced by these new schedules. Any working hours that were created previously will no longer be applicable and as by default with Working Hours - Schedules, no schedules with open intervals will be automatically defined so the call center will be closed. For further information regarding standard working hours see Standard Working Hours. It is recommended to pre-plan your desired schedules to apply to both queues and IVR's before enabling Working Hours - Schedules. Please contact Your Service Provider for details, please contact your service provider.