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The Reports screen is page is where you can generate information on the performance of your contact centre such as statistics for your IVRs, queues, and representatives.Image Removed.

Navigate to Analysis Reports.

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Next, choose the Reports component you wish to view (such as Historical ReportsScheduled Reports, etc).

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Now choose the specific report you're interested in.  Use the tabs along the top of this page (GeneralQueuesAgents, etc) to browse reports by category.

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