Error Code | Information |
---|---|
51001 | This error means that the feature you are trying to use, or the action you are trying to take, is not supported by the software. |
51003 | This error means that the feature you are trying to use, or the action you are trying to take, is not supported by the software. |
51011 | IVR internal error. This a general error that requires further investigation. Ensure you capture details of the call example and the application log and submit it to your support team. |
52000 | Session is invalid. Potential connectivity error during a chat session. Chat session is no longer active. Requires CCA app logs for troubleshooting. |
52004 | Access Denied. This is an access denied error that can occur when Windows OS does not have local administrator rights while installing the desktop CCA. |
Contact Center Admin Portal. | |
52006 | Line Busy (PhoneExtInUse). This error means that the carrier used to deliver the call indicated that the number being called is busy. Outbound troubleshooting: |
55011 | IVR |
Internal Error. This a general error that requires further investigation. Please ensure that you capture details of the call example and also the application log and submit it to your support team. | |
55021 | Agent Unavailable. This error means the agent the call is being sent to is unavailable in the CCA. |
55022 | Ring No Answer. This error means that the call was sent, but there was no answer by the Agent within the Queue ACD timeout duration. Outbound troubleshooting: |
55023 | Caller Hung-up. This error means that the caller hung up after the call began transferring to the agent. It could also mean that the Caller ID had a bad character in it, such as a \ on an outbound call. |
55025 | Ring No Answer. This error means that the call was sent, but there was no answer by the Agent within the Queue ACD timeout duration. Outbound troubleshooting: |
55030 | Ring No Answer. This error means that the call was sent, but there was no answer by the Agent within the Queue ACD timeout duration. Outbound troubleshooting: |
55033 | Disconnected During a |
Warm Transfer, while a caller is on hold, Agent A calls Agent B to warm-transfer the caller. While Agent A is talking to Agent B, the caller is disconnected. | |
55036 | Call Progress Analysis (CPA) Error. This is a call transfer error that could be caused by issues with our server. Please contact support If this error is seen. |
55041 | Controlled call transfer cancelled. This error occurs when an agent is on a call and initiates a controlled call transfer to a third-party, and the call disconnects before connection to the third-party is established. |
55102 | Phone Out of Service. This error means that there is a problem with the phone number being used with the CCA. The carrier received an out-of-service response immediately after dialing the number. |
55104 | No Circuits Available This error means that there are no circuits available either within the local phone system, the carrier’s system, or the carrier that supports the number you’re trying to dial. To troubleshoot: 1) Try the call again. 2) Test your phone to make sure it’s working properly. 3) Contact |
Support, record examples, include the number you are logged in with, the caller’s number, and the date and time of the call. | |
56021 | CCA is unable to connect to Intermedia servers. Occurs when the agent tries to change status, classify call, etc. Agent is unable to perform the next action because of a pop-up with error 56021. |
58100 | Error. This is a generic error that means the phone number logged into the CCA, or the phone number that is being dialed on an outbound call, is unreachable. Outbound troubleshooting: |