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- IVR – This drop down menu lists all available IVRs. Select an IVR from the drop down list to display the prompt files associated with the IVR.
- Language – This drop down menu lists all language folders available for the selected IVR. If only one language is available, the ANY folder will only be available. If multiple languages are available, the ANY folder along with a folder for each language will be available. Currently, the supported languages are English, French, and Spanish.
Note: Each language folder contains its own set of prompts. For example, if you have an English and French folder that contain the 003 prompt file, the 003 prompt file in the English folder is different than the 003 prompt file in the French folder. This means when you are updating a prompt with the same ID number, in this case 003, you must update the prompt in both folders otherwise if you only update the English 003 prompt file, the French 003 prompt file will not be updated and you will have inconsistencies with the prompts in your IVR.
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