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- Creating a script: explains how to create a script.
- Editing script properties: walks you through the steps required to set the properties of your script.
- Editing step properties: indicates how to set the properties for the first step in your script.
- Adding step parameters: walks you through the creation of the parameters required for the script Part #1: Greeting, as specified above.
- Hiding steps: explains how to create the three parts of the script that will correspond to the choices presented to the agent, and tells you how to hide them.
- Linking and Enabling steps: explains how to tie the the parts of the script to the drop-down list that contains the options that will be presented to the agent.
- Adding parameters for address updates, billing questions, and closing accounts: walks you through the creation of the parameters required for the remaining scripts specified above: Part #2: Address Updates, Part #3: Billing Questions, and Part #4: Account Closure.
- Previewing the Script: shows how the preview the script and ensure that everything works as it should.
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