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- No authorized phone extension has been registered, agents can sign in using any phone number, and
- Warning: Agents will be allowed to sign in only with phone numbers registered as authorized phone extensions.
When no authorized phone extension has been registered, agents can sign into the CCA with any phone number they wish (e.g. desk phone, cell phone, etc.). This applies to Live Monitoring as well, if no authorized phone extension has been registered, users can use any phone number when live monitoring a call.
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When one or more phone numbers are registered as authorized extensions you are presented with a list of all registered phone extensions along with the following message: “Warning: Agents will be allowed to sign in only with phone numbers registered as authorized extensions.”
If you are registering phone numbers as authorized extensions, please ensure you are registering enough numbers for all users who use the CCA and/or who are live monitoring calls on a regular basis. If only one number is registered, only that number can be used.
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