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changes.mady.by.user Adam Vervaeke

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changes.mady.by.user cjeintermedia

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  • Red − If the indicator falls within the red area of the dial, the percentage of calls answered is below the AWT.
  • Orange − If the indicator falls within the orange area of the dial, the percentage of the calls answered is still below the AWT , but is close to the AWT.
  • Green − If the indicator falls within the green area of the dial, the percentage of the calls answered is within the AWT.