...
Here are the possible values for event Category.
| Code Block |
|---|
{
Agent = 1,
/* note - not yet implemented
IVR = 2,
Email = 3,
Chat = 4
*/
}
|
...
In addition, each event has a set of parameters associated with it. Depending on the event's Category (see above table), the relevant parameters will change. For instance, webhooks would send a different set of event parameters for an Agent than it would for an IVR.
Have a look at the child pages page for Agent, where you'll find event-specific parameters.
...