FAQs
Can I have more than two Whatsapp phone numbers per account?
No. The current version can only suppport a single WhatsApp phone number per UNIVERGE BLUE® ENGAGE account.Can I have one WhatsApp phone number linked to several CC accounts? (For example, enter duplicate settings in the CC Admin Portal MessageBird integration)
No. You MUST link separate CC accounts to different WhatsApp phone numbers and have different settings (live key, sign key, phone number, channel ID).
If you try to submit a setting already used on another account, MessageBird WILL NOT let you save the values. You WILL receive error messages, such as Channel ID is invalid, Live Key is invalid, or Business Number is invalid, depending on which value you are trying to duplicate, even if all the information is correct.
Known
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restrictions
In the current version, we can only support text messages. Attachments and emojis ARE NOT supported.
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